Termoflux Protect
An annual service allowance of up to €600 and 24/7 support — greater peace of mind for your home.
€9.99 per month per location, billed annually
24/7 call centre + 0800 support included
up to €600 annual service allowance
Protection for your home, 365 days a year
Termoflux Protect is a service programme for customers who want greater security, organised technical support and an annual service allowance for approved interventions. For a monthly fee you are entitled to an annual service allowance of up to €600 for approved service interventions across Istria.
The special benefit is the 24/7 call centre and 0800 support. You can report a fault at any time — day, night, weekends or holidays — and our team registers the request, assesses its urgency and organises the next steps.
What's included?
Support and organisation
- 24/7 call centre for receiving fault reports
- 0800 customer support
- Fault reporting by phone or online form
- Organisation of the technician's visit
- Technician call-out for approved interventions
- Fault diagnostics
Covered faults
- Minor repairs of heating systems
- Minor repairs of cooling and air conditioning
- Heat pump faults
- Circulation pumps, valves, thermostats and controllers
- Minor faults on accessible water installations
- Minor faults on accessible drainage installations
- Blocked drains solvable by a standard service procedure
- Ventilation and heat recovery faults
- Basic faults in technical rooms
How it's charged
- Technician call-out (€50) — charged on every visit, regardless of the annual allowance
- Technician labour (€80/h) — covered up to the available annual allowance, for approved interventions
- Basic materials and parts needed for an approved repair — covered up to the available allowance
Intervention price
- Technician call-out
- €50
- Hourly rate (for approved interventions)
- €80
Charged on every visit and not counted against the annual allowance.
Covered up to the available annual allowance.
If the cost of an intervention exceeds the remaining annual allowance, you are informed of the additional cost before work continues.
What's not included?
Fair play — here is what Protect does not cover:
Pre-existing and caused faults+
- Faults that existed before the membership started
- Faults caused by unprofessional or faulty installation
- Unauthorised modifications or third-party interventions
- Deliberately caused damage
- Damage caused by improper use or neglect
Replacements, installations and reconstructions+
- Complete replacement of a device or system
- Reconstructions, modernisations and extensions of installations
- New installation of devices or equipment
- Relocating air conditioners, heat pumps or other equipment
- Larger construction works
- Chasing, digging, wall repairs, tiling, drywall and flooring
Regular maintenance and consumables+
- Regular maintenance and seasonal servicing
- Washing and disinfection of air conditioners
- Filter cleaning and preventive inspections
- Legally required tests and periodic inspections
- Consumables (filters, batteries and similar)
- Remote controls, covers and cosmetic parts
Other exclusions+
- Damage to furniture, floors, walls or personal belongings
- Lost income from rental, tourism or business
- Devices still under a manufacturer's, seller's or installer's warranty
- Systems without safe access
- Worn-out systems where a repair is not reasonable
- Equipment for which spare parts are no longer available
- Interventions ordered from third parties without Termoflux approval
Important note
Termoflux Protect applies to approved service interventions with benefits at preferential rates, up to a total of €600 per year per contracted property. Benefits are used during the relevant contract year, and any unused portion of the annual amount does not carry over to the next contract year.
A service intervention includes fault reporting available 24/7, priority technical support, and a preferential technician call-out price plus a preferential hourly labour rate.
The programme takes effect after an initial period of 30 days from the date of membership activation.
How does it work?
Sign up
Choose the programme, provide basic details about your property and activate the membership.
Report a fault when it happens
Call 0800 0024 — we are available 24/7, all year round.
We solve it and cover it
We organise the intervention and cover the eligible cost up to the available allowance.
You get a clear statement
After the intervention you receive an overview of the work and the allowance used.
Who is Termoflux Protect for?
House and flat owners
Peace of mind at home and one number for all technical faults.
Holiday apartments and homes
Support and cover when you are not at the property.
Property hosts
Fast organisation when a guest reports a problem.
Small business premises
Security when a fault could disrupt your business.
Frequently asked questions
Is Termoflux Protect insurance?+
No — Protect is a service programme with benefits and an annual service allowance. We do not pay out money; we organise and carry out the servicing under the programme's terms.
What does the membership fee cover?+
For approved interventions we cover labour and basic materials up to the available annual allowance of €600. The technician's call-out (€50) is charged separately on every visit and is not counted against the allowance.
Can I join if I already have a fault?+
You can, but faults that existed before the membership started are not covered — we handle those according to the regular price list.
When can I start using the programme?+
After the initial period of 30 days from membership activation.
What if a repair costs more than the remaining allowance?+
You are informed of the additional cost before work continues — no surprises.
Service or Protect?
Two levels of security — both with 24/7 support. Choose how much cover you want.
Termoflux Service €4.99 per year | Termoflux Protect €9.99 per month, billed annually More cover | |
|---|---|---|
| 24/7 call centre + 0800 support | ||
| Fault reporting by phone or online | ||
| Organisation of the technician's visit | ||
| Technician call-out | €70 | €50 |
| Technician labour | €100/h | €80/h — from the annual allowance* |
| Annual service allowance | — | up to €600 per year |
| Initial waiting period | — | 30 days |
| Get Service | Get Protect |
* Up to the available annual allowance of €600, for approved service interventions. Unused allowance does not carry over to the next year.
Security starts with one number
Get Termoflux Protect and leave the worry about technical faults to us.